Privacy policy

Your privacy is important to us. Our policy describes how we collect, process, transfer, secure and store your data. We are responsible for processing personal data as reflected in this privacy statement.

Personal data we process

We process your personal data as soon as you use our services and/or because you provide these data to us yourself.
Below is an overview of the personal data we process:

– First name & family name
– Emailaddress
– Telephone number
– Browser & device type

How we secure personal data

We take the protection of your data seriously and take appropriate measures to prevent abuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you feel that your data is not properly secured or there are indications of misuse, please contact us to clarify this.

Special and/or sensitive personal data we process

Our website and/or service does not intend to collect data on website visitors who are under the age of 16. Unless they have parental or guardian consent. However, we cannot verify whether a visitor is older than 16. Therefore, we encourage parents to be involved in their children’s online activities in order to avoid collecting information about children without parental consent. If you are convinced that we have collected personal information about a minor without such consent, please contact us by email and we will delete this information.

For what purpose and on what basis we process personal data

We process your personal data for the following purposes:

– Sending our newsletter and/or advertising leaflet
– Calling or emailing you if necessary to carry out our services
– Informing you of changes to our services and products
– To deliver goods and services to you
– We analyse your behaviour on the website in order to improve the website and tailor the offer of products and services to your preferences.

You are not obliged to disclose your personal data, but it makes sense that providing certain services becomes impossible if you refuse processing.

How long we keep personal data

We will not retain your personal data for longer than is strictly necessary to fulfill the purposes for which your data is collected. We use the following retention periods for the following (categories of) personal data:

As long as you are a customer with us, your data will be stored.

If you are no longer a customer, personal data will be deleted within 12 months, excluding the data that we are legally required to keep, such as, for example, invoices and accounting documents.

For a prospect, personal data are deleted 3 months after the last contact.

Sharing personal data with third parties

We only provide to third parties and only when necessary for the performance of our agreement with you or to fulfill a legal obligation.

Use of cookies

A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone the first time you visit this website.

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All info on which cookies we use can be found in our detailed cookie policy on this website.

View, modify or delete data

You have the right to view, correct or delete your personal data. You also have the right to withdraw your possible consent for data processing or object to the processing of your personal data by us and you have the right to data portability. This means that you can submit a request to us to send the personal data that we have about you in a computer file to you or another organization named by you.

You can request a transfer of your personal data to us.

You can send a request to review, correct, delete, transfer your personal data or request the revocation of your consent or objection to the processing of your personal data to us by e-mail.

To make sure that the request for access is made by you, we ask you to send a copy of your identity document either by e-mail or by post to our registered office, enclosing a copy of your identity card.

We will respond to your request as quickly as possible, but within four weeks.

We would also like to inform you that you have the possibility to file a complaint with the Belgian Privacy Commission: Data Protection Authority, Rue du Printing Press 35, 1000 Brussels, Tel +32 (0)2 274 48 00, Fax +32 (0)2 274 48 35, email: contact@apd-gba.be